Frequently Asked Questions

Frequently Asked Questions

Where can I use my new card?2021-10-20T10:38:18-06:00

You can use your card wherever MasterCard Debit is accepted. Register your card online to make online, phone or mail-order purchases. Online Registration will ensure the security of your funds. Please visit the url on the back of your card for additional protection and benefits such as: Mobile Alerts, 24/7 Transaction Monitoring, Fraud Protection.

How do I set a PIN for my new card?2021-10-20T10:38:15-06:00

You can call the number on the back of your card to reset your PIN at any time. Your Temporary PIN is provided at time of issuance. Your PIN is the access code for all pinned point-of-sale purchases.

Do I use my card as credit or debit?2021-10-20T10:38:11-06:00

You can use your new card as either credit or debit for your transactions. Credit uses your signature on the receipt, while debit uses your Personal Identification Number (PIN) to verify the transaction. Running your card as Credit will give you coverage under MasterCard’s zero liability policy.

Will my card expire?2021-10-20T10:37:58-06:00

Yes. We encourage you to use the full value of your card, which expires as indicated on the front of the card. Once the card is expired, the card will be deactivated.

How do I use my card at gas stations?2021-10-20T10:37:50-06:00

The best way to use your card for gas is by seeing the attendant inside, and specifying how much you want to spend. Your card may be declined at the pump if you do not have adequate funds.

What if my purchase is larger than the amount on the card?2021-10-20T10:37:42-06:00

You should verify your balance before making a purchase. If the purchase amount exceeds your balance, the transaction will be declined. You can notify the merchant that you would like to use multiple forms of payment specify how much you’d like to put on your card, and then pay the difference with another card, cash or check.

How do I use my card at restaurants?2021-10-20T10:37:27-06:00

Some restaurants may verify that the card has enough funds to cover the purchase, plus a 15 -20% gratuity. If the amount remaining on your card isn’t enough to pay a tip, tell your server you’ll pay the tip in cash.

Can I use my card at an ATM?2021-10-20T10:37:21-06:00

Yes, but be aware that ATM’s charge fees for use.

What if my card is lost or stolen?2021-10-20T10:37:01-06:00

Call us immediately to cancel your card. We’ll send you a replacement card, with the remaining balance, minus a replacement card fee listed in the Card Fees section of the Cardholder Agreement.

How do I check my card balance?2021-10-20T10:36:52-06:00

You can check your card balance by calling our toll free number on the back of your card, or visiting the url on the back of your card. Balance inquiries are available 24/7 at no cost.

How do I access my cash without getting charged a fee?2021-10-20T10:36:08-06:00

Use cash advance to remove your entire card balance for free by visiting any MasterCard principal financial institution. You can also run your card as debit when you make a transaction and ask for cash back.

Can I reload my new card?2021-10-20T10:35:11-06:00

No, your new card cannot be reloaded. If you wish to receive a general purpose reloadable card please visit the website on the back of your card and follow the instructions on the website.

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